Privacy Policy

1. Introduction

Master Team ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

From Candidates:

• Personal identification information (name, email, phone number)
• Professional information (CV/resume, work experience, skills, education)
• LinkedIn profile and professional social media links
• Location and availability information
• Cover letters and additional application materials

From Businesses:

• Company information (name, website, industry)
• Contact person details (name, email, phone)
• Job requirements and hiring needs
• Meeting preferences and scheduling information

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our recruitment services
• Match candidates with suitable job opportunities
• Communicate with you about applications, inquiries, and services
• Send confirmation emails and service updates
• Conduct background checks and verify credentials (with consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and maintain security

4. Information Sharing and Disclosure

4.1 With Your Consent

We share candidate information with potential employers only with the candidate's explicit consent. We share business inquiry information with our internal team for service delivery.

4.2 Service Providers

We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Cloud storage providers (for CV and document storage)
• Email service providers (for sending confirmations)
• Analytics providers (for website improvement)
• Payment processors (if applicable)

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Candidate data: Retained for up to 2 years from last activity, or until you request deletion
• Business inquiry data: Retained for the duration of the business relationship plus 3 years
• Contract-related data: Retained as required by applicable laws and regulations

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure cloud storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences and settings

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We operate offices in Jordan, Egypt, Syria, Pakistan, India, and Poland, and may process data in these locations. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Website: www.masterteam.sa